Privacy Policy

Protection of personal data of users by IHM

The purpose of this document is to regulate the TERMS OF USE and to safeguard the PROTECTION OF USERS of www.magicnatura.com, www.magicworldresort.com. and www.hoteles-costablanca.com, property of MAGIC TERRA NATURA S.L., HOTELES MARINA D'OR, S.L. INDUSTRIAS HOTELERAS DEL MEDITERRÁNEO, S.A. respectively (hereinafter, MAGIC HOTELES), as indicated in the ‘Responsible’ section of the heading.

MAGIC TERRA NATURA S.A., for the Hotel Magic Natura and Magic Pirates Island, MAGIC TERRA NATURA S.A. with address in Benidorm, Partida de la Foia del Verdader 1 03500 Benidorm (Alicante), CIF B-54705082 and registered in the Mercantile Register, in volume 408 general, book 125 of Section 2ª, folio 56 page number 2.949, inscription 1ª.

HOTELES MARINA D'OR, S.L. (operating under the trade name MAGIC WORLD) for the accommodation located in Oropesa del Mar, Magic Sports Hotel, Magic Games Hotel, Magic Fantasy Hotel, Magic Inn Hotel, Hotel Balneario and Magic World flats, as well as the hotels located in Villarreal Hotel Vila Real Palace and Hotel Marina Azul. With registered office at Calle Antina nº 3, 2nd floor CP 12594, Oropesa del Mar (Castellón) with CIF B-12851945, Spain, 12594, book 1109, folio 130, page CS-32455, constituted by deed authorised before the notary of Castellón, D. Joaquín Serrano Yuste, on 21 September 2010, with protocol number 2.288.

INDUSTRIAS HOTELERAS DEL MEDITERRÁNEO, S.L. for the Hotels Magic Tropical Splash, Magic Robin Hood, Magic Rock Gardens, Villa Venecia Hotel Boutique, Hotel Villa del Mar, Hotel Villa Luz, Hotel Magic Cristal Park, Hotel Magic Villa Benidorm, Hotel BC Music Resort, Apartamentos Magic Atrium Beach and Magic Atrium Plaza.

In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (hereinafter "RGPD") on the protection of individuals with regard to the processing of personal data and on the free movement of such data, INDUSTRIAS HOTELERAS DEL MEDITERRANEO, S.L. (hereinafter "IHM"), as responsible for the treatment, informs the user of the existence of an automated personal data file created by and for IHM and under its responsibility, with the purpose of carrying out the maintenance and management of the relation with the user, as well as the work of information.

At the moment of the acceptance of the present general conditions, IHM will need of the user the collection of some essential data for the benefit of its services.

The data will be collected exclusively for specific, explicit and legitimate purposes, and will not be subsequently treated in a manner incompatible with such purposes. When further processing of personal data is planned for a purpose other than that for which it was collected, the data subject will be provided, prior to such further processing, with information on that other purpose and any additional relevant information.

No specially protected data will be processed. The user of www.hoteles-costablanca.com, when sending his curriculum to be able to opt for the jobs offered through www.hoteles-costablanca.com, is voluntarily providing personal data (from now on the Personal Data) that IHM treats in an automated way and incorporates to a file with the purpose of being able to provide and offer its services, a file for which IHM is responsible, and which is registered or registered with the competent authority.

2. Registration of files and forms

The completion of the registration form is mandatory to access and enjoy certain services offered in e-commerce. Failure to provide the personal data requested or not to accept this data protection policy means that it is impossible to subscribe, register or participate in any of the promotions in which personal data are requested. Please note that the personal data obtained as a result of your registration as a user will be part of the Register of Activities and Treatment Operations (RAT), which will be updated periodically in accordance with the provisions of the RGPD.

3. Accuracy and veracity of the data provided

The user is solely responsible for the veracity and correctness of the data included, exonerating IHM from any responsibility in this respect. The users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. IHM is not responsible for the veracity of the information that is not of its own elaboration and of which another source is indicated, therefore it does not assume any responsibility as for hypothetical damages that could be originated by the use of this information. IHM reserves the right to update, modify or eliminate the information contained in its e-commerce and may even limit or deny access to said information. IHM is exonerated from responsibility for any damage or harm that the user may suffer as a result of errors, defects or omissions in the information provided by IHM provided that it comes from sources other than IHM.

4. Cookies and secure environment

In certain applications IHM uses cookies on its website. These cookies will be used to personalize your pages on the website or to remind you to register your services. If you do not want IHM to organize your browser's cookies, you can set it to reject cookies or to notify you when a website attempts to place a cookie in your browser's software. If the user rejects cookies, this may affect the ability to use some of the services on our website. IHM, through the website, uses state-of-the-art means to ensure the protection of information. IHM guarantees that the hiring of services is done in a secure environment.

5. Aims

The purposes of IHM are exclusively the maintenance and management of the relationship with the user, as well as information work. For commercial purposes and to improve the customer's online experience.

6. Minors

The IHM services are not intended for minors and IHM does not solicit or collect information regarding minors.

7. Transfer of data to third parties

Due to the characteristics of the activity and services of IHM and for the perfect development and achievement of its objectives, it is necessary to transfer personal data to third parties, including international transfers. Such transfers or transfers of personal data may be addressed to the companies of the IHM and/or to other interested third parties. The transfer of personal data to such entities has as its sole purpose the proper provision of services that IHM offers.

8. Exercise of rights of access, rectification, cancellation and opposition

Any person has the right to obtain confirmation as to whether or not we at IHM are processing personal data concerning them. The holders of the data have at all times the right to access the file, being able to exercise the rights of rectification, cancellation and opposition in the terms contained in the data protection legislation. Similarly, the user's consent for the processing and transfer of personal data will be revocable at any time without retroactive effect, in accordance with the provisions of Articles 6 and 11 of Law 15/1999 of 13 December on the Protection of Personal Data.

To such ends, it will be enough to contact with IHM through the electronic mail privacidad@hoteles-costablanca.com, or, writing to its social address located in the Avda. L'Aiguera 11, 03500 Benidorm (Alicante) SPAIN. IHM guarantees that it has adopted the appropriate security measures in its facilities, systems and files. Likewise, IHM guarantees the confidentiality of the Personal Data, although it will reveal to the competent public authorities the Personal Data and any other information that is in its power or is accessible through its systems and is required in accordance with the legal and regulatory provisions applicable to the case. www.hoteles-costablanca.com users guarantee and respond, in any case, the veracity, accuracy, validity and authenticity of the Personal Data provided, and undertake to keep them properly updated.

9. Security Measures

9.1 IHM does not guarantee the reliability, availability or continuity of the operation of its website or of the products or services made available to the user, and therefore excludes any liability for damages of any kind that may be due to the lack of availability, reliability or continuity of its website or its services, although it will try to provide, to the extent of its possibilities, technical assistance to the affected person.

9.2 IHM is not obliged to control, and does not control beforehand, the absence of viruses or elements in the contents that may cause alterations in the software or hardware of users or people who visit the pages, so it will not be liable for damages of any nature that might result from them.

9.3 IHM is not obliged to control and does not previously control, approve or make its own the services, contents, data, files, products and any kind of material existing on the web page or web pages of third parties, for which reason IHM shall not be liable, under any circumstances, for the legality of the contents of its web page or web pages, the exclusive responsibility of third parties being, by way of illustration and not limitation, respect for the legality, morality, good customs and public order of the contents, as well as the fact that those do not infringe any rights of third parties.

9.4 IHM is not obliged to control and does not control or guarantee the reliability, availability or continuity of the operation of the products or services made available to the user by third parties hosted outside www.hoteles-costablanca.com, therefore excludes any liability for damages of any kind that may be due to the lack of availability, reliability or continuity of its website or its services.

9.5 The user shall be liable for any damages of any nature that IHM may suffer as a result of the user's failure to comply with the law or any of the general conditions contained in this agreement.

10. Reasons for exclusion

IHM reserves the right to exclude users, temporarily or permanently in any of the following cases:

1. For non-compliance with any of the General Conditions of Use established in this document.
2. For non-compliance with laws, morals, and public order.

The exclusion of the user will not mean the renunciation of IHM to carry out the corresponding legal actions or the compensations that correspond in right.

11. Right to Modify the Rules of Use

IHM reserves the right to modify unilaterally and without prior notice, any of the terms and conditions of these Terms of Use, in the terms and conditions it deems appropriate, informing users of changes made through www.hoteles-costablanca.com or any of its associated websites.

12. Hyperlinks

12.1 In the case that www.hoteles-costablanca.com refers through links to advertising or third party websites, IHM is not obliged to control and does not previously control, approve or own the services, content, data, files, products and any kind of existing material on the website or third party websites, so IHM will not be liable, under any circumstance, of the legality of the contents of said page/s, being the exclusive responsibility of the third party, by way of illustration and not limitation, the respect of the legality, morality, good customs and public order of the contents, as well as the fact that those do not injure any rights of third parties. The existence of a hyperlink does not presuppose a relationship of any kind between IHM and the owner of the website in which it is established.

12.2 Those users or third parties who intend to establish a hyperlink with the page www.hoteles-costablanca.com, must ensure that the hyperlink only allows access to the pages or services of the page www.hoteles-costablanca.com, but does not make, including but not limited to, reproduction of content, deep-links, browsers, inaccurate or incorrect statements about the content or website www.hoteles-costablanca.com. Except for those signs that form part of the hyperlink, the user guarantees that the web page in which the hyperlink is established will not contain brands, commercial names, signs of establishments, denominations, logos, slogans or any type of distinctive sign belonging to IHM.

13. Safeguarding of the Rules of Use

If one of the stipulations of these Terms of Use is declared null and void or inoperative, the rest of the Terms of Use will remain as agreed. IHM undertakes to replace the provision affected by the nullity as close as possible to the intention initially pursued by the parties.